OCR

Admin can create multiple number of Clients and Users.Multi ProductsMultiple Branches Multi user with web applicationCloud Computing Compatibility N-tier EnvironmentServices can be deployed in N-Number of Cloud serversLife Time License for This portal No of training will be given remotely1 year Updation and changes will be provided as per new development Error Solving and Solutions Will be provided remotely for 1 year Your and staff Query will be solved remotely for 1 year Replacement Panel for replacement material tracking Separate Panel for Complain Log Customer Management Maintains customer details with all contact information Generates mailing labels for communication Mass E-mails to client about new services / product launch Set Customer Status as active / Inactive for concerned products Customer can lodge complain from there login Customer can track their status of the call Customer can check History of there call and change password as per requirementsAnnual Maintenance contract (AMC ) Management Manages AMC details Alerts for Warranty/Contract Expiration Auto Mail to client and admin for the AMC expiration Preventive maintenance Service [PMS ] Management Define PMS Calls Under the AMC managed Alerts for due PMS calls Trough Mail to Admin Complaint management Auto Generate call ticket number for every call lodged Maintain a log of action taken by the service engineer Tracks service calls based on its closure Email Facility Send Emails to client and service engineers with call details Simplifies communication and ensures prompt services to the client Keeps tracks about the service status to client and admin Escalation Management Auto Send escalation emails to higher authorities , preventing unwanted incidents and negligence engineer monthly Report Sends escalation emails to 3 user defined levels of authorities for Pending Call, In-progress call Job Sheet Customer Feed Back Options Engineering Rating Engineer Monthly Report Inventory Management Check for the under warranty or Amc equipment Tracks number of Stand-by equipment at client premises, number of equipment at service centers and number of equipment's in transit Track Your material status online for existing and new client from Home page and by admin label printing Repair center management keeps track of equipment's brought in for repair and service Cost center Prepare Job sheet with lab-our charges and replacement or repair part cost Cost center with No of calls pending and call completed with maximum nos of call defined by admin Contract renewal report Invoice Amt , with Pending and total amt received from client Engineer Login panel Engineer attendance details with call attended Online Engineer Voucher generation with Admin approval Calendar Alert for AMC and Antivirus Expiry